In BCA’s newest interactive training program your staff will learn medical front office essentials from the ground up. The course is designed to teach learners from all backgrounds and experience levels and is built around the FQHC model of delivering care.
This course covers the core knowledge set that anyone working in a front office role will need to succeed to create a positive experience for the patient . The learners will also be taught the importance of the front office role and how essential it is in facilitating a smooth transition from the front office all the way to the revenue cycle for each patient. We cover the following topics in this course:
· Customer Service in Healthcare
· Patient Demographics
· Insurance Training
· Socio-Environmental and Structured Data
· Financial Assistance Programs
Each tropic is taught in an interactive format and has built in check-points for the learner to self-assess their own knowledge followed by a graded quiz after each lesson.