When new providers join a healthcare organization, the onboarding process typically focuses on the basics: how to navigate the Electronic Medical Record (EMR) system, internal policies for chart completion, and general expectations for documentation. These are all essential components for day-to-day functioning—but they are only part of the picture.
What’s often missing from this onboarding process is equally critical: education on Evaluation and Management (E&M) coding, accurate diagnosis reporting, and an understanding of the performance metrics that directly impact organizational success.
The Overlooked Elements of Provider Onboarding
While EMR proficiency is necessary, it doesn’t ensure that providers are documenting or coding in ways that reflect the true complexity of care delivered. Without adequate training on E&M coding, providers may undercode or overcode, both of which have serious implications—from compliance risks to revenue loss.
Accurate diagnosis reporting is another key area where providers may lack guidance. Capturing the full clinical picture through appropriate ICD-10 codes affects more than billing; it also influences risk adjustment scores, quality metrics, and even patient outcomes.
Then there’s the issue of performance metrics. Many providers aren’t introduced to how their documentation impacts key organizational goals like HEDIS measures, MIPS scores, or risk-adjusted reimbursements. Without this understanding, providers are left in the dark about how their daily work aligns with the broader strategic objectives of the organization.
Why This Matters
This knowledge gap can lead to unintended consequences—lost revenue, compliance issues, and suboptimal performance scores. Even more importantly, it may hinder the provider’s ability to fully contribute to quality patient care in a value-based environment.
BCA Can Help
At BCA, we recognize that comprehensive provider education is critical to both individual success and organizational performance. Our tailored training programs go beyond EMR basics to cover:
- E&M coding accuracy and documentation best practices
- Effective and compliant diagnosis reporting
- Interpreting and improving performance metrics
- Custom education aligned with your organization’s specific needs
Whether you’re onboarding new providers or looking to upskill your existing team, BCA can help bridge the knowledge gap and drive better outcomes across your organization.
Let’s talk about how BCA can support your provider education and training needs. Contact info@bcarev.com to get the conversation started today!